01202 979886

Privacy Policy

This Privacy Policy explains how InSync Property Group collects, uses, stores and protects your personal information when you visit our website, contact us, request a quote, make an enquiry, or use our services.

In this policy, “we”, “us” and “our” refers to InSync Property Limited, trading as InSync Property Group. We are committed to protecting your privacy and handling your personal data fairly, lawfully and transparently.

1. Who we are

InSync Property Limited
Company number: 08956537
Registered office: 24 Cornwall Road, Dorchester, Dorset, DT1 1RX

Website contact address:
Arena Offices, 9 Nimrod Way, Ferndown, BH21 7UH
Telephone: 01202 979886
Email: info@insyncpropertygroup.co.uk

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, InSync Property Limited is the data controller for the personal information we collect and use.

2. What personal information we collect

We may collect and process the following types of personal information:

  • Contact details, such as your name, email address, telephone number, address and business details.
  • Enquiry information, such as details you provide when requesting a quote, contacting us, or asking about our services.
  • Property or project information, where relevant to the services you ask us to provide.
  • Client, supplier and contractor information, including names, contact details, job roles, payment information and correspondence.
  • Website usage information, such as your IP address, browser type, device information, pages visited and how you interact with our website.
  • Marketing preferences, including whether you have opted in or opted out of receiving communications from us.

We only collect personal information that is necessary for the purposes set out in this policy.

3. How we collect your personal information

We may collect personal information when you:

  • visit our website;
  • complete a contact form or request a quote;
  • email, call or write to us;
  • enter into a contract with us;
  • provide information as a client, supplier, subcontractor or business contact;
  • interact with us on social media or through other online platforms.

We may also receive personal information from third parties where appropriate, such as managing agents, property owners, surveyors, professional advisers, subcontractors, suppliers or publicly available sources.

4. How we use your personal information

We may use your personal information to:

  • respond to enquiries and quote requests;
  • provide, manage and deliver our property maintenance and building-related services;
  • communicate with you about projects, services, appointments and updates;
  • manage client, supplier and contractor relationships;
  • process payments, invoices and financial records;
  • keep accurate business and project records;
  • improve our website, services and customer experience;
  • send relevant updates or marketing communications where permitted by law;
  • meet our legal, regulatory, accounting and insurance obligations;
  • protect our business, website, systems and legal rights.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

  • Contract: where we need to use your information to provide services to you or take steps before entering into a contract.
  • Legitimate interests: where it is necessary for running and improving our business, responding to enquiries, managing relationships, securing our website, or promoting our services in a proportionate way.
  • Legal obligation: where we need to comply with legal, tax, accounting, health and safety, regulatory or insurance requirements.
  • Consent: where you have given clear consent, for example for certain types of marketing or non-essential cookies.

6. Sharing your personal information

We do not sell your personal information. However, we may share it where necessary with trusted third parties, including:

  • employees, contractors, subcontractors and suppliers involved in delivering our services;
  • property managers, managing agents, landlords, surveyors, clients or other project stakeholders where relevant;
  • website, IT, hosting, email, CRM and business support providers;
  • payment, accounting, bookkeeping and professional advisory providers;
  • insurers, legal advisers and auditors;
  • regulators, public authorities or law enforcement where required by law.

Where we share personal information, we only share what is necessary and expect third parties to handle it securely and lawfully.

7. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected, including to meet legal, accounting, insurance and reporting requirements.

As a guide:

  • general enquiries may be kept for up to 24 months after the last contact, unless they become part of an ongoing client relationship;
  • client, project, contract, invoice and accounting records may be kept for up to 7 years where required for business, tax, insurance or legal purposes;
  • supplier and contractor records may be kept for as long as we have an active relationship and for a reasonable period afterwards;
  • marketing preferences may be kept until you unsubscribe or ask us to remove your details;
  • website analytics and cookie data will be kept according to the settings and retention periods of the relevant tools used on our website.

8. Marketing communications

We may contact you with relevant updates about our services where you have consented to receive marketing or where we are otherwise permitted to do so by law.

You can opt out of marketing communications at any time by contacting us at info@insyncpropertygroup.co.uk or by using any unsubscribe option included in our emails.

We will not sell your personal information to third parties for marketing purposes.

9. Cookies and website tracking

Our website may use cookies and similar technologies to help the site function properly, improve user experience, understand how visitors use the website, and support security and performance.

Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the website to work, while others may be used for analytics, performance or marketing purposes.

Where required by law, we will ask for your consent before using non-essential cookies. You can usually manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

If we use analytics, advertising pixels or third-party tracking tools, this section should be updated to name those tools and explain how they are used.

10. International transfers

Some of the service providers we use may process personal information outside the UK. Where this happens, we will take appropriate steps to ensure your personal information remains protected in line with applicable data protection laws.

11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, access controls, password protection, staff awareness, secure hosting, backups and appropriate supplier checks.

However, no website or online system can be guaranteed to be completely secure. You should take care when sending information online.

12. Your data protection rights

Under UK data protection law, you may have the following rights:

  • The right to be informed about how we use your personal information.
  • The right of access to request a copy of the personal information we hold about you.
  • The right to rectification if your personal information is inaccurate or incomplete.
  • The right to erasure in certain circumstances.
  • The right to restrict processing in certain circumstances.
  • The right to object to certain types of processing.
  • The right to data portability in certain circumstances.
  • The right to withdraw consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

13. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Information Commissioner’s Office
Website: https://ico.org.uk

14. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We recommend reading the privacy policy of any third-party website you visit.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will always be published on this page, with the “Last updated” date shown at the top.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

InSync Property Group
Arena Offices, 9 Nimrod Way, Ferndown, BH21 7UH
Telephone: 01202 979886
Email: info@insyncpropertygroup.co.uk